Refund policy

At GenZ Tech Gadgets, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, faulty, incorrect, or incomplete product, we are here to help.

Customers can request a return or exchange within 7 days of receiving the order. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition in which it was received.

Returns or exchanges are accepted only in the following cases:

The product is damaged during delivery.
The product is faulty or not working.
The wrong product was delivered.
The product received is different from what was ordered.
The order is incomplete or missing an item.

To request a return or exchange, customers must contact  us through our website contact form or WhatsApp support with your order details along with clear photos or videos of the product issue. This helps us review the case quickly and fairly.

Products that are damaged due to misuse, mishandling, water damage, physical breakage, or improper use are not eligible for return or exchange.

Once your return request is approved, we will guide you through the return process. After receiving and inspecting the returned product, we will process the exchange or refund according to the case.

Refunds may take a few business days to process depending on the payment method and banking process.

Shipping charges are non-refundable unless the issue is caused by our mistake, such as sending the wrong or defective product.